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Liability/Privacy Policy

MTBSkills Liability Statement.

Limit of our liability - Our liability to you in any circumstance is limited to the amount you have paid to us for your tuition/tour. We take no responsibility for protecting clients' baggage and personal effects while under our tuition/guidance. You should be adequately insured against loss, theft, or damage. We shall not be held liable for any damages caused by the total, or partial failure to carry out the contract if such failure is: a) attributable to the passenger; or b) unforeseeable or unavoidable and attributable to a third party unconnected with or MTBSkills, or c) as a result of unusual or unforeseeable circumstances beyond our control such as strikes, war, civil or political unrest or government action or d) a result of an event that we with all due care could not foresee or forestall or e) due to the theft of bicycles or injury as a result of cycling on-road or off-road and in particular injuries as a result of either inadequately maintained and serviced personal equipment or failure to wear the correct safety equipment, most notably a safety helmet. 

Your responsibilities - All activity sport involves an element of risk. It is your responsibility to ride with due care at all times. If in doubt you should WALK where you are not confident to ride. A condition of participating in our guided rides and skills lessons is that you agree to wear an approved safety helmet at all times while riding. If you bring your own bike, you are responsible for keeping it in good working order. If you hire a bike from a local provider you must notify the tutor or group leader immediately if you discover a defect. We take no responsibility, except to the extent that is caused by the negligence of us or our employees, for any death or injury caused to or by you, or for damage to or loss of property. You should keep valuables safely with you at all times. Signing our 'disclaimer' form prior to the ride signifies that you agree to abide by the authority of the tour/leader, who represents the company. We reserve the right to terminate the participation of anyone who, in our opinion, is acting in a way that is likely to cause upset, danger, or injury to themselves, employees, customers, or others, or cause damage to property. In these circumstances, we will make no refunds and you will be liable for any costs incurred.

MTBSkills Privacy Policy.

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

Our company is hosted on the platform. provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases, and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us in writing: MTBSkills Church Street, Dumfries. DG2 7AZ, Scotland.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at: MTBSkills Church Street, Dumfries. DG2 7AZ, Scotland.

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